Loyalty Program Manager
7 days ago
We are seeking a skilled professional to join our team on a 12-month contract. As a key member of our department, you will play a vital role in delivering new offers and benefits.
Key Responsibilities:
- Recommend enhancements to the digital delivery of the Loyalty program
- Analyse current processes and their impact on Member Loyalty and program efficiency
- Develop project plans with partners including data changes and specifications, system test plans, user and training documentation
- Support Core Loyalty communications to Members
- Deliver fulfilment of promotional credits and rewards to Members
About You:
- Strong retail experience with empathy in how changes in the customer experience impact loyalty
- Skilled SQL developer with ability to query complex relational databases
- Strong analytical skills with attention to detail and accuracy
- Ability to develop business process skills to recommend changes and outline impacts
- Experienced user of Microsoft Office applications
What We Offer:
- Generous discounts on all products
- Access to lifestyle leave and volunteer leave
- A supportive leadership and team network
- Career growth and succession opportunities across the business
Requirements:
- Seniority level: Not Applicable
- Employment type: Contract
- Job function: Marketing
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