IT Service Desk Professional

1 week ago

Rockhampton, Queensland, Australia beBeeCustomer Full time $60,000 - $120,000
Technical Support Specialist

We're seeking a Technical Support Specialist to join our team in Rockhampton, QLD.

The successful candidate will provide first-level support, troubleshoot, and resolve technical issues related to hardware, software, and network systems. Our customers' first point of contact is with our specialists, working in customer service, no two days are ever the same since you're always resolving tickets from various customers while building a rapport with them.

Key Responsibilities:
  • Working with tickets submitted is what you'll spend most of your time doing. You will be able to resolve some tickets on your own, while others will require collaboration/escalation with other teams.
  • Troubleshoot or escalate issues as needed, while communicating clearly and proactively until the issue is resolved.
  • Communicating with customers through a variety of channels (phone, email, chat).
  • Providing support on a shift basis covering between the hours of 7am and 7pm, Monday to Friday.
Requirements:
  • Epic customer service skills
  • Passion for helping others and a thirst for knowledge
  • Technology enthusiast
  • Communicating technical information in an easy way to understand
  • Amazing time management, strong analytical and problem-solving skills
  • Share in our passion for improvement, always looking for opportunities to improve
What We Offer:
  • Extensive training and development opportunities that enable continual growth as part of your career planning.
  • Extensive discounts and benefits to maximise your money.
  • A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
  • Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

  • Service Desk Analyst

    6 days ago

    Rockhampton, Queensland, Australia Centorrino Technologies Full time

    At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience,...

  • Front Desk Coordinator

    2 weeks ago

    Rockhampton, Queensland, Australia beBeeCommunication Full time $35,000 - $55,000

    Job SummaryWe are seeking a highly skilled and dedicated Receptionist to join our team. As a Receptionist, you will be the first point of contact for clients and visitors, providing exceptional customer service and ensuring a smooth experience. This is a full-time role located in Rockhampton, QLD. The successful candidate will be responsible for managing...

  • Front Desk Medical Professional

    1 week ago

    Rockhampton, Queensland, Australia beBeeMedical Full time $60,000 - $80,000

    We are seeking a skilled and experienced medical professional to manage our front desk operations. This role offers the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional patient care.The ideal candidate will have a strong background in medical reception, with experience in managing patient databases,...

  • Front Desk Operations Manager

    4 days ago

    Rockhampton, Queensland, Australia beBeeHospitality Full time $65,000 - $85,000

    Job SummaryWe are seeking a seasoned customer service professional to lead our front desk team in delivering exceptional guest experiences.This is an exciting opportunity for someone who thrives in a dynamic environment, prioritizes attention to detail, and excels at building strong relationships with guests and colleagues alike.

  • Help Desk

    1 week ago

    Rockhampton, Queensland, Australia Green Light Full time

    Initial 3-6 month assignmentNorth QLD offices - Rockhampton, Cairns, Townsville, MackayHybrid - WFH + onsiteAbout the company:Green Light is one of Australia's most successful and fastest-growing IT services businesses.We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout Australia, New...

  • Front Desk Assistant

    5 days ago

    Rockhampton, Queensland, Australia beBeeSupport Full time $40,000 - $60,000

    Empowering People with DisabilitiesAll Types of Care is dedicated to providing compassionate, high-quality support to individuals with disabilities.We focus on ensuring that every individual receives specialized assistance tailored to their unique needs.Our team in Rockhampton is committed to fostering a supportive and inclusive environment for both our...

  • IT Technician

    3 days ago

    Rockhampton, Queensland, Australia Skilled IT Full time $104,000 - $130,878 per year

    Skilled IT is looking for qualified Technicians to join our fast-growing business in our newly built Technology Centre.What We Offer:No weekend workCompetitive remuneration package for the right candidateFlexible working arrangementsCareer development opportunitiesSupportive team environmentAbout the businessSkilled IT is a locally owned and operated...

  • Computer Technician

    2 days ago

    Rockhampton, Queensland, Australia Skilled IT Full time

    About the business Skilled IT is a locally owned and operated business, with clients across Queensland. We pride ourselves on excellent technical workmanship, timely solution delivery and exceptional customer service. With every job, Skilled IT aim to deliver on the reliable and professional IT support our customers have come to expect. About the Role We are...

  • Computer Technician

    3 days ago

    Rockhampton, Queensland, Australia Skilled IT Full time $60,000 - $80,000 per year

    About the businessSkilled IT is a locally owned and operated business, with clients across Queensland We pride ourselves on excellent technical workmanship, timely solution delivery and exceptional customer service. With every job, Skilled IT aim to deliver on the reliable and professional IT support our customers have come to expect.About the Role:We are...

  • Computer Technician

    2 days ago

    Rockhampton, Queensland, Australia Skilled IT Full time

    About the business Skilled IT is a locally owned and operated business, with clients across Queensland. We pride ourselves on excellent technical workmanship, timely solution delivery and exceptional customer service. With every job, Skilled IT aim to deliver on the reliable and professional IT support our customers have come to expect. About the Role We are...