Performance Assurance Manager
4 days ago
About the Role
The NSW government is seeking a highly skilled Performance Assurance Manager to join our team. As a key member of our Shared Service & Customer Experience (SSCX) team, you will be responsible for developing and leading the implementation of our quality and assurance framework and performance and analytics capability.
Key Responsibilities
- Contribute to the development and implementation of our quality and assurance framework and performance and analytics capability to drive excellence in systems, processes, and service delivery.
- Coordinate the business planning for SSCX, ensuring accurate data for inclusion into organisational reporting and statutory annual reporting.
- Work collaboratively with other Directors and Managers in SSCX to maintain and test the Business Continuity Plan.
- Manage systems and services quality assurance and performance capability to ensure compliance with government standards, legislation, and departmental policies.
- Develop and maintain the SSCX Risk Register and Risk Management Framework.
- Improve SSCX process efficiency and effectiveness in collaboration with functional Directors, Strategic HR, Strategic Finance, Audit Office of NSW, and other required departments.
Requirements
- Knowledge and experience in business analytics, benchmarking, and implementing systems and processes.
- Experience managing audit engagements and requests.
- Experience in Business Continuity Planning (BCP) and management of enterprise risks and issues.
What We Offer
- A challenging and rewarding career.
- Flexible, autonomous work environment.
- Competitive pay and conditions.
- Training and development opportunities to build and maintain capabilities.
- Health & Wellbeing and Employee Assistance Programs.
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