Performance Assurance Manager

4 days ago


Australia NSW government Full time

About the Role

The NSW government is seeking a highly skilled Performance Assurance Manager to join our team. As a key member of our Shared Service & Customer Experience (SSCX) team, you will be responsible for developing and leading the implementation of our quality and assurance framework and performance and analytics capability.

Key Responsibilities

  • Contribute to the development and implementation of our quality and assurance framework and performance and analytics capability to drive excellence in systems, processes, and service delivery.
  • Coordinate the business planning for SSCX, ensuring accurate data for inclusion into organisational reporting and statutory annual reporting.
  • Work collaboratively with other Directors and Managers in SSCX to maintain and test the Business Continuity Plan.
  • Manage systems and services quality assurance and performance capability to ensure compliance with government standards, legislation, and departmental policies.
  • Develop and maintain the SSCX Risk Register and Risk Management Framework.
  • Improve SSCX process efficiency and effectiveness in collaboration with functional Directors, Strategic HR, Strategic Finance, Audit Office of NSW, and other required departments.

Requirements

  • Knowledge and experience in business analytics, benchmarking, and implementing systems and processes.
  • Experience managing audit engagements and requests.
  • Experience in Business Continuity Planning (BCP) and management of enterprise risks and issues.

What We Offer

  • A challenging and rewarding career.
  • Flexible, autonomous work environment.
  • Competitive pay and conditions.
  • Training and development opportunities to build and maintain capabilities.
  • Health & Wellbeing and Employee Assistance Programs.


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