Voice of Customer Lead

Job DescriptionThe Head of Customer Operations oversees the Voice of Customer (VoC) program, seeking a Cross-Functional Project Lead to manage customer complaints and drive process improvements. This role involves collaborating with various departments to enhance the customer journey.A key aspect of this position is fostering strong relationships with...

User Experience AdvocacyAs a Voice of the Customer Program Manager, you'll be responsible for championing user-centric design and ensuring our users receive the best possible experience. This involves analyzing user feedback data, identifying trends, and providing actionable recommendations to our teams. You'll work closely with cross-functional teams to...

About Us">SquareTrade is a leader in consumer electronics insurance, revolutionizing the industry with our customer-centric approach and unparalleled operations. We've partnered with top retailers and carriers to drive innovation in a lucrative market. Our reputation is built on numerous industry awards and tens of thousands of 5-star reviews.">The...

Job DescriptionResponsibilitiesLeading the Voice of Customer (VoC) Program: We're seeking a skilled professional to manage customer complaints and drive cross-functional projects that enhance the customer journey.Investigating and Responding to Customer Complaints: Provide timely and insightful responses to formal customer complaints and feedback from...

Job DescriptionThis role reports directly to the Head of Customer Operations and focuses on leading our Voice of Customer (VoC) program. We seek an analytical individual who can effectively manage customer complaints and drive cross-functional projects to enhance the customer journey.We value flexibility in this position, requiring the ideal candidate to be...

About The TeamThe Close the Loop Group at Canva is dedicated to amplifying user voices and ensuring seamless experiences for our users. As a Voice of Customer Champion, you will play a critical role in analyzing user feedback data to inform product decisions.Responsibilities:Analyze user feedback from various channels, including support tickets, in-product...

Lead Customer Insights at SquareTradeSquareTrade is a game-changer in the consumer electronics insurance industry, with a customer-centric approach that's propelled us to the forefront of a $30B market. Our partnerships with leading retailers and carriers have allowed us to deliver unparalleled operations. With a strong reputation built on industry awards...

Hi, we're PEXAEvery time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA's world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle...

About the RoleAt Esri Australia, we believe that an exceptional client experience (CX) is at the core of everything we do. Our goal is to engage the market in a way that builds lifetime clients, ensuring every interaction adds value.This role involves designing, implementing, and managing a Voice of Customer program that generates actionable insights,...

SquareTrade is an industry revolutionary, pushing the boundaries of customer experience excellence. With a customer-centric approach and unparalleled operations, we've joined forces with leading retailers and carriers to drive growth and innovation globally.About this OpportunityWe're seeking a seasoned Customer Journey Manager to join our team, responsible...

This is a Voice of Customer Program Manager role with one of the leading companies in AU right now -- Canva -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.More About the Role at Canva ## **About the job** **Job Description** **Join the team redefining how the world experiences design.** Hey,...

Join the team redefining how the world experiences design.Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejteThanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can workOur flagship campus is in Sydney. We also have a campus in...

Job DescriptionJoin the team redefining how the world experiences design.Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where And How You Can WorkOur flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in...

Job DescriptionJoin the team redefining how the world experiences design.Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where And How You Can WorkOur flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in...

**About Square Trade**Square Trade is not just a game-changer in consumer electronics insurance; we're an industry revolutionary. Our customer-centric approach and unparalleled operations have propelled us to the forefront of a multibillion-dollar market where innovation has been dormant. We've joined hands with some of the world's leading retailers and...

Job Summary:At Zone IT Solutions, we require a highly skilled Network Voice Engineer to lead the design and implementation of our voice communication systems. If you have experience in voice networking and enjoy working collaboratively, this could be the ideal role for you.About Our Team:Our IT team works closely together to ensure the stability and...

**About Zone IT Solutions**We are a leading provider of innovative IT solutions, empowering businesses to thrive in the digital age.**Job Description**We are seeking a skilled Network Voice Engineer to join our team. As a Network Voice Engineer, you will be responsible for designing, implementing, and maintaining voice communication systems within our...

This is an exciting opportunity for a talented Brand Voice Expert to join our team at Witchery.As a Brand Voice Expert, you will be responsible for developing and executing a comprehensive tone of voice style guide across all channels.Your key responsibilities will include:Leading the creation and execution of the Witchery tone of voice style guideWriting...

We are seeking a Voice Experience Strategist to join our team at Canva.About the RoleThe ideal candidate will be responsible for analysing qualitative and quantitative user feedback data, distilling it into actionable insights for our teams, and working closely with teams around Canva to understand and prioritise these insights.Champion the Voice of the...

We're looking for a skilled Brand Voice Specialist to help us craft compelling content that resonates with our audience.About Us:Explorers Early Learning is a leading provider of high-quality childcare and education. We're dedicated to creating a nurturing environment where children can thrive and reach their full potential.Our Approach:We believe in the...