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Associate Energy Systems Expert

1 week ago

Melbourne, Victoria, Australia Tesla, Inc. Full time

We're looking for a talented individual to fill the role of Associate Energy Systems Technical Support Engineer. As a member of our team, you will be responsible for providing technical support for our Industrial Energy Storage product lines. This includes responding to customer inquiries, maintaining high fleet availability, and collaborating with various teams to enhance the overall owner experience.

Key qualifications for this position include a strong electrical or engineering background, excellent technical acumen, and outstanding customer service skills. If you're a self-motivated and adaptable individual who thrives in fast-paced environments, we encourage you to apply.

Your Key Responsibilities:
  • Respond to customer inquiries in a timely and accurate manner
  • Maintain high fleet availability through proactive monitoring and issue resolution
  • Collaborate with Sales, Operations, and Service staff to enhance the owner experience
  • Proactively seek out projects to improve customer satisfaction and team organization
  • Accurately record issues and data into a CRM database
What We Offer:
  • Competitive compensation package
  • Benefits including employee stock purchase plan (ESPP), parental leave, and more