Learning & Development Expert

2 days ago

Melbourne, Victoria, Australia beBeeDevelopment Full time $110,000 - $120,000
Job Description

As our Learning and Development Lead, you will play a pivotal role in transforming the training and development of our organization.

You will be responsible for developing and implementing learning strategies that drive business growth and enhance employee performance.

Key responsibilities include:

  • Designing and delivering comprehensive training programs to new starters and existing staff.
  • Conducting needs assessments through consultation with managers, performance data, and staff feedback.
  • Creating engaging instructional content and detailed work instructions for face-to-face training sessions.
  • Facilitating both technical and soft skills training sessions, including quality conversations and objection handling.
  • Leading new starter induction programs and ongoing professional development initiatives.
  • Assessing training needs, measuring learning effectiveness, and driving continuous improvement.
  • Collaborating with stakeholders to align training with business goals and objectives.

Required Skills and Qualifications

We are seeking a skilled and experienced Learning and Development professional who possesses the following qualifications:

  • Demonstrated experience in instructional design, content creation, and facilitation.
  • Strong ability to develop clear, practical work instructions and training materials.
  • Confident delivering both technical and soft skills training.
  • Self-motivated and passionate about rebuilding and innovating training programs.
  • Excellent communication, stakeholder engagement, and teamwork skills.
  • Strong knowledge of customer service and sales processes, ideally from a product-based industry.
  • Able to work full-time on-site in Melbourne during induction periods, with flexibility to work from home one day per week outside of induction.
  • Experience in training delivery within contact centre or similar environment.
  • Certificate IV in Training and Assessment or equivalent.
  • Experience with e-learning platforms and digital training tools.
Benefits

As a valued member of our team, you can expect:

  • A competitive salary package.
  • Ongoing professional development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to make a real impact on the success of our organization.

Others

Smaart Recruitment is an equal opportunity employer and welcomes applications from diverse candidates.

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