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Business Development Partner
2 weeks ago
About the Opportunity:
Northcott is a leading disability services provider offering high-quality services and support for people of all ages. We help people with disability find a home, participate in the community, learn important life skills, and access therapy.
This role plays a key part in connecting people to Northcott services that can support them to achieve their goals.
The successful candidate will work collaboratively with local service teams to grow awareness and reputation for Northcott in the local community.
They will understand the needs of the community they serve, generate demand for Northcott services, and support new customers through the enquiry and sign-up process.
This business-focused role looks for opportunities to sell Northcott's services across the region and maintain a consistent, structured, and efficient approach to achieving and exceeding targets while ensuring customers are properly engaged and supported to live the life they choose.
Role Requirements:
- You must be a strong self-starter, empathetic, and adaptable, thriving in collaboration with diverse teams, customers, and business contacts.
- You possess in-depth knowledge of the disability sector, NDIS, and disability housing.
- You express yourself clearly and effectively, both verbally and in writing, ensuring meaningful communication with others.
- You confidently present ideas and information, engaging your audience with high-level presentation skills.
- You stay organised, responsible, and flexible, using your problem-solving abilities to thrive in dynamic environments and achieve your goals.
- You excel at working independently while contributing as a dedicated and reliable team player.
- You are passionate, driven, and competitive, consistently working to meet and exceed your targets with enthusiasm and determination.
Key Responsibilities:
- Sign new customers efficiently by managing new leads from the Enquiries team and collaborating with Service Coordinators and Service Support Partners.
- Enhance customer satisfaction and service expansion by identifying and addressing unmet service needs within existing customers.
- Establish a strong regional market presence by building and maintaining a relevant network of relationships.
- Drive regional growth and demand generation by contributing to a Sales Plan that increases Northcott's visibility and directly leads to an increase in service demand and lead generation in the region.
- Increase customer engagement and leads by coordinating Northcott's presence at expos and networking events.
- Generate new business leads by establishing and nurturing local partnerships that raise awareness of Northcott.
- Create a continuous stream of referrals by developing and executing a targeted outreach strategy to referrers.
- Deliver comprehensive customer support by building an in-depth understanding of Northcott's services, NDIS funding, and support needs.
- Maximise sales impact by collaborating with internal teams to create and implement targeted sales campaigns.
- Meet or exceed business development targets by providing accurate and timely reporting.
- Ensure workplace safety and regulatory compliance by adhering to Northcott's Safety & Injury Management Procedures.
- Build a culturally inclusive customer base by being attuned to the unique needs of customers from Aboriginal, Torres Strait Islander, or Culturally and Linguistically Diverse backgrounds.
Essential Qualifications and Experience:
- You consistently achieve sales targets in a service environment with confidence and dedication.
- You have a proven ability to identify and nurture new customer opportunities, leading to significant sales growth.
- Your qualifications in business, along with your certification and training in sales, empower you to excel in any sales role.
About Us:
We are a not-for-profit disability service provider working with customers to realise their potential.
As one of Australia's largest not-for-profit disability service organisations, we provide services from metropolitan and regional locations throughout NSW, QLD, and the ACT.
We have more than 90 years of experience and expertise in the disability service industry.
A registered NDIS provider, we employ approximately 2,600 staff and provide empowering, personalised services to over 13,500 people with disability, their families, and carers each year.
Our Values:
We are Innovative because we develop new ideas and solutions with creativity in anticipation of changing needs.
We are Respectful because we believe that everyone's voice is unique and that they have the right to be heard.
We are Brave because we have the courage to stand up for people with all abilities even in the face of adversity.
