Airfreight Operations Coordinator

2 weeks ago


Sydney, New South Wales, Australia PATH4 Group Full time

About the Company

PATH4 Group is a leading global employer and leader in the international Logistics market. We provide a stable, secure work environment that will challenge and stretch your experience.

The Role Overview

You will manage airfreight shipments and coordinate day-to-day operations. As the main liaison for customers, you will deliver consistently outstanding service both internally and externally.

This is a long-term temp role with full-time working hours, including a couple of hours on Saturday mornings due to the nature of airfreight.

Work Arrangement

Monday to Friday: 10am - 6pm

Saturday: 9-11am

After completing the training period, Work From Home flexibility is available.

Responsibilities

  • Liaise with Gateway daily to resolve service-related issues.
  • Daily communication with Accounts to discuss customer bond balances/payments.
  • Update shipment status and inform sales leads/customers.
  • Pre-alert shipments and forward documents for clearance duty-exempt to Gateways.
  • Provide technical and expert support to commercial team members.
  • Compute and offer spot or special lane pricing to sales.
  • Inform customers daily about shipment status.
  • Liaise with overseas agents to obtain billing, shipment arrival information, and special shipment requests.
  • Deal with Airlines for offnet shipments.
  • Send Routing requests and resolve shipment problems.
  • Obtain spot rates or special lane pricing from origin agents.

Essential Skills and Qualifications

  • A minimum of 12 months' experience in Express Airfreight, Freight Forwarding, or Airline Cargo.
  • DG certification (beneficial).
  • Proven customer service ability.
  • Excellent communication and interpersonal skills.
  • Outstanding work ethic.

Salary Information

We offer a competitive hourly rate with applicable penalties for Saturdays.

Location

Mascot (with WFH available)



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