Innovative Software Solutions Developer

16 hours ago

Melbourne, Victoria, Australia beBeeSoftware Full time $120,000 - $180,000

At Five9, we're pushing the boundaries of cloud contact center software. Our product engineering team is driving practical AI solutions for the contact centre environment.

We foster an inclusive environment where our employees can thrive and grow together. Our culture celebrates diversity and empowers our teams to be their authentic selves.

We leverage cloud AI services like Azure OpenAI, Google AI APIs, IBM Watson, and Amazon Lex to develop innovative solutions.

We equip contact centre agents, supervisors, and managers with user interfaces that guide and summarize their work, identify points of coaching and support, automate routine interactions, and allow creation, deployment, and ongoing management of AI agents.

The Staff Software Engineer designs, develops, and maintains software solutions with drag-drop flow builders and execution engines that integrate multiple channels with our contact centre voice solution.

Responsibilities include software design and development, testing, and documentation across backend, frontend, and interaction management platforms. Engineers collaborate with product owners and designers to expand feature sets and create high-quality user interfaces.

They take operational responsibility for service performance and quality, potentially including on-call rotations.

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