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Service Delivery Manager

3 weeks ago

Wonthaggi, Victoria, Australia beBeeLeadership Full time $192,498
Customer Service Leadership Role

This role offers a dynamic and challenging opportunity to lead a team of customer service professionals, driving excellence in every interaction.

  • Your key responsibility will be to oversee daily operations across multiple channels, ensuring consistency, timeliness, and exceptional customer experience.

To succeed in this role, you will need to provide coaching, direction, and support to your team members, manage rosters, resolve complex issues, and use data insights to drive continuous improvement.

  • A proven track record of leading customer service teams, including daily operations, workflow management, and rostering.
  • A strong understanding of service excellence and the ability to deliver high-quality outcomes across digital and in-person channels.

This is an ideal opportunity for a confident and empathetic leader who can guide a high-performing team to achieve exceptional results.