Claims Specialist
2 weeks ago
Are you a professional with a passion for claims management and terminal illness support? We are seeking an experienced Claims Case Manager to join our team in this permanent role. As a key member of our insurance and claims team, you will play a vital part in supporting members and their representatives navigating terminal illness and/or death claims.
About the Role:- Manage a portfolio of terminal illness and/or death claims from notification through to payment stage, ensuring compliance with regulatory requirements.
- Act as the primary point of contact for members, providing clear explanations of claim-related procedures and managing their claim with professionalism and empathy.
- Guide members through the process of lodging terminal illness claims, ensuring all necessary documentation and requirements are met.
- Maintain queues under case management, ensuring all outstanding work items are managed within service standards.
This is a highly rewarding role that requires a unique blend of skills, experience, and compassion. If you have a strong ability to handle conversations with sensitivity while maintaining professionalism, excellent written communication skills, and meticulous attention to detail, we would love to hear from you.
Requirements:- Relevant experience in a similar claims role.
- Previous superannuation experience (highly regarded).
- Empathy when speaking to members on the phone.
- Strong ability to handle conversations with compassion and sensitivity while maintaining professionalism.
- Excellent written communication skills, with the ability to communicate outcomes in simple language.
- Meticulous attention to detail and pride in performance.
- Passionate about assisting members in their time of need.
- Excellent organisational abilities to manage tasks according to priority.
- Ability to work autonomously and proactively without supervision.
- Advanced use of MS Office products (Word, Excel, Outlook).
- A competitive salary package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The opportunity to make a real difference in people's lives.
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