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Customer Support Representative Apprentice
2 months ago
We are seeking a highly motivated and enthusiastic Customer Support Representative Apprentice to join our team at Komatsu Australia Pty Ltd. As a key member of our customer support team, you will play a vital role in providing exceptional support to our customers, ensuring their needs are met and exceeded.
Key Responsibilities- Provide assistance to internal and external customers with parts quotes, sales, and order tracking
- Liaise with local vendors and transport providers to support customer needs
- Ensure operational standards are met and exceeded through effective communication and problem-solving
Upon completion of your apprenticeship, you will have the skills and ability to further your career with Komatsu in various roles, including:
- Komatsu Customer Support Centre Team Leader & Supervisor
- Customer Support and Sales Representative
- Parts & Service Advisor
- Fleet Manager
- New Machine Sales
- Parts Planner
- Regional Parts Manager
- Business Systems Trainer
As a Komatsu Apprentice, you will receive:
- First-class training in state-of-the-art facilities
- Opportunity to work on innovative and advanced equipment ranges globally
- Support from a dedicated Apprentice Technical Capability team
- Mental health awareness and resilience training
- Opportunity to advance your career globally through cross-functional development
- Access to all Komatsu Employee Benefits, including an industry-leading leave policy
- Continual training and upskilling for ongoing career development
To be successful in this role, you will need:
- Genuine interest in pursuing a career with Komatsu
- Commitment to structured, classroom-based, and on-the-job field training
- Aptitude for technical work
- Strong written and verbal communication skills
- Ongoing commitment to workplace health & safety
- Ability to work collaboratively in a team environment
We offer a range of benefits, including:
- Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family-friendly benefits
- Financial: Company-funded Income Protection Insurance
- Career: Recognition, awards, flexibility, further education studies, and internal career development
- Health: Corporate discount with Bupa, Total Wellbeing Solution with LifeWorks
- Travel: Discounts with Avis, Qantas, Crown, IHG, and travel agents
- Referral Program: Earn $3,000 for referring a new employee to Komatsu
