Counter Specialist

2 weeks ago

Docklands, Victoria, Australia JB Hi-Fi Full time

About Us

JB Hi-Fi Group is one of Australasia's largest and most trusted retailer groups, specializing in consumer electronics, home entertainment, small appliances, and white goods. Our purpose is to 'Help People with Better ways to Live, Learn, Work and Play'. We strive to own the tech and entertainment space, grow our customer base, and support our people to be the best and deliver the highest quality service.

Why Work with Us?

  • We have a supportive and inclusive team that values individuality and diversity.
  • We are one of Australia's most iconic and trusted brands, with a rich history in the consumer retail industry.
  • You will have access to ongoing training and development opportunities from day one.
  • We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys Group.
  • We have a workplace giving program that supports vulnerable communities, and we match our team's donations to charity partners.
  • We offer generous team member discounts and a leading commission structure for sales positions.
  • We provide flexibility, paid parental leave, novated leasing, and an Employee Assistance Program.

About the Role

As a Counter Specialist, you will contribute to the continued sales growth of the store by delivering excellent customer service and ensuring compliance with core policies and procedures. Your responsibilities will include:

  • Improving processes at the counter by implementing and following systems.
  • Working collaboratively with the team to deliver a positive experience for both in-store and online customers and resolving customer complaints and queries as required.
  • Training and supporting new counter team members in understanding all systems and processes.

About You

  • You have a positive can-do attitude.
  • You are results-driven with a strong focus on delivering the best customer outcomes.
  • You possess strong multi-tasking skills and a keen eye for detail.
  • You have a background in cash handling, including EFTPOS facilities (ideal, but not essential).

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