Heard Our Call: Become a Leading Expert in Hearing Services Administration

2 weeks ago

Australia beBeeAdministrative Full time $49,920 - $65,280

Job Description

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As a Hearing Services Administrative Officer, you will play a key role in managing client records, investigating complaints, liaising with stakeholders, and supporting improvements to systems and procedures.

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Key Responsibilities

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  • Respond to client and stakeholder queries via email with clear, accurate, and timely advice.
  • Manage requests from legal firms and courts for client records, including validation, redaction, and clearance.
  • Support the investigation and resolution of complaints, gathering and assessing information to provide recommendations.
  • Assist with testing and implementation of updated processes and systems.
  • Coordinate and triage applications for revalidated services.
  • Analyse applications using Excel and Citizen Space and communicate outcomes to stakeholders.
  • Contribute to online application process improvements, documentation updates, and communications.
  • Provide occasional support across the team, including Executive Assistant and Coordination backup.
  • Maintain the decision management register and contribute to Standard Operating Procedures.
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Required Skills and Qualifications

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  • Strong written and verbal communication skills with the ability to draft clear responses.
  • Experience in complaints management or investigations (highedly regarded).
  • Experience working in a hearing clinic would be advantageous.
  • Ability to apply sound judgement, integrity, and professionalism in handling sensitive matters.
  • Strong organisational skills and ability to work to deadlines within established processes.
  • Comfortable working independently and collaboratively in a team environment.
  • Good stakeholder engagement and problem-solving skills.
  • Ability to understand and apply program policies and procedures.
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Benefits

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This role offers the opportunity to contribute to a meaningful program that directly supports Australians with hearing loss.

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If you enjoy process-driven work but also value variety, fact-finding, and investigative tasks, you'll thrive in this position.

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We provide training, support, and the chance to be part of a collaborative, purpose-driven team.

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Why You'll Love This Role

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Get ready to make a real difference in the lives of Australians who are deaf or hard of hearing

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As a Hearing Services Administrative Officer, you'll be part of a dynamic team that is passionate about delivering exceptional service and support.

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