Transport Operations Specialist

19 hours ago

Melbourne, Victoria, Australia beBeeTransport Full time
Job Description

We are seeking an experienced professional to join our team as a Transport Customer Service Representative. The successful candidate will be responsible for delivering exceptional customer service, working collaboratively with a dynamic team, and providing support in transport operations.

The role involves communicating proactively with clients regarding job updates, delays or issues, responding to incoming queries via phone and email professionally and efficiently, assisting drivers with paperwork and resolving on-road issues, monitoring bookings and online job allocations, raising charges where applicable, issuing damage notifications and following up with clients, escalating complex client issues when necessary, and supporting internal teams with administrative tasks.

Required Skills and Qualifications
  • Minimum 2 years' experience in a fleet or transport office environment
  • A strong understanding of Melbourne's road networks
  • Sound knowledge of vehicle weights, dimensions, and capacities
  • Proficient computer skills and ability to adapt to various transport systems
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and juggle multiple priorities
  • Customer-focused approach with strong attention to detail
  • A professional, confident, and solutions-driven mindset
Benefits

As a key member of our team, you will have the opportunity to make a real impact in day-to-day logistics operations. You will also benefit from:

  • Being part of a well-established and respected transport organisation
  • Working with a supportive and friendly team who value collaboration
  • Opportunity to develop your career in the transport sector
  • Stable full-time role with career progression potential
  • Convenient location in metropolitan Melbourne
About Us

We welcome applicants from diverse backgrounds and are committed to creating an inclusive environment for all employees.

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