Regional Director

3 days ago


Surry Hills, New South Wales, Australia Laser Clinics Full time
Regional Manager

Laser Clinics Group is seeking a highly skilled Regional Manager to join our team on a 12-month contract. As a key member of our operations team, you will be responsible for driving business performance, developing people, and delivering exceptional customer service across a region of corporate-owned and franchised clinics.

Key Responsibilities:
  • Develop and execute strategies to improve sales, productivity, and margin performance across the region.
  • Collaborate with key stakeholders, franchisees, and clinic managers to execute operational plans effectively.
  • Lead the development of high-standard customer service within clinics.
  • Ensure clinics operate in an effective and compliant manner.
  • Identify opportunities for improved delivery of the Laser Clinics Experience (LCX) and cross-sell/upsell across all treatment categories.
  • Lead, coach, and manage clinic team members to drive performance, profitability, and compliance.
  • Represent the brand positively at all times.
  • Support clinics in developing bespoke business plans aligned to the region and overall LCG strategy.
Requirements:
  • Tertiary qualifications in business (highly regarded).
  • Multi-site people-focused management experience.
  • Experience in the beauty, cosmetics, retail, or healthcare industries.
  • Experience in franchising (advantageous but not essential).
  • Ability to work effectively across internal and external organizations, influencing and leading cross-functional teams.
  • Highly organized, detail-oriented, and strong analytical and problem-solving skills.
  • Outstanding people management and leadership skills with motivation and enthusiasm to drive a high-performing culture.
  • Demonstrated ability to improve customer outcomes and performance standards through on-the-job training and coaching.
  • Exposure to balance sheets and profit and loss (P&L) statements.
  • Sales-oriented to achieve targets and drive performance.
About the Team:

Laser Clinics believes everyone deserves to feel confident, inside and out. We offer:

  • Heavily discounted treatments in-clinic (up to 70% off RPP).
  • Quarterly complimentary Skinstitut products.
  • Access to Employee Assistance Program (EAP).
  • Hybrid working (3 days in the office, 2 days from home).
  • Ability to purchase additional annual leave up to 2 weeks.
  • Centrally located office in the heart of North Sydney.

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