Personal Shopping Experience Specialist
2 weeks ago
We are seeking a highly skilled and motivated Personal Shopping Experience Specialist to join our team in Armadale. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and sales results.
About the Role:
This role will involve providing personalized shopping experiences for customers, ensuring they receive expert advice on our products and services. You will work closely with our dynamic team to achieve sales targets and deliver exceptional customer satisfaction.
Key Responsibilities:
- To provide inspirational, authentic and personalized customer service to ensure all customer service and sales targets are met
- To build collaborative working relationships with colleagues to achieve store visual merchandising standards
- To utilize exceptional people skills to educate, inspire and delight customers
- To meet or exceed sales targets and achieve personal performance goals
Qualifications and Requirements:
- Prior experience in retail industry or guest services, preferably within beauty
- Able to demonstrate ability to provide inspirational, authentic and personalized customer service
- Ability to work flexible hours including days, nights, weekends and special events
- Previous experience with retail point-of-sale software is an advantage
Benefits:
- Competitive salary: $40-$60 per hour (estimated based on part-time schedule)
- Discounts of up to 30% for employees when shopping in Freestanding Stores and up to 60% when shopping in Company Cosmetics Store
- Access to Perkbox benefits platform providing discounts at over 350 retailers
- 14 weeks paid parental leave for fulltime and parttime employees with 12 months service
- Employee Assistance Program (EAP) for personal wellbeing support
- Birthday leave: half day of leave (3.8 hours) on your birthday
- Training sessions, online learning platforms, and education programs for career development
About Jo Malone London:
As a leader in prestige beauty, we value diversity of thought and people. We offer excellent training and development opportunities and a competitive remuneration package.
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