Drive Customer Satisfaction

2 days ago

Sale, Australia beBeeCustomerService Full time $74,861 - $85,591
Customer Experience Lead

The ideal candidate for this role will have a proven track record of delivering exceptional customer experiences and leading high-performing teams.

About the Role:
  • This is an exciting opportunity to join our team and play a key role in shaping the customer experience function.
Key Responsibilities:
  • Provide guidance and support to the Customer Service team, fostering a culture of teamwork and cooperation.
  • Act as a referral point for escalated enquiries, ensuring issues are resolved efficiently and professionally.
  • Deliver accurate and timely information to customers and staff about services.
  • Oversee cashiering functions and ensure compliance with policies and procedures.
  • Support the implementation of new initiatives and continuous improvement in service delivery.
  • Build and maintain strong relationships with internal stakeholders, community members, and government departments.
Requirements:
  • You are customer-focused, approachable, and confident in leading by example.
  • Experience in delivering high-quality customer service and supporting a small team.
  • Strong organisational skills and the ability to manage competing priorities.
  • Proficiency in multiple IT systems, with confidence in CRM management tools.
  • Experience in cash handling and accurate data entry.
  • Excellent communication skills, both written and verbal.
  • A collaborative approach, with the ability to build positive relationships across teams and the community.

We pride ourselves on a supportive workplace with great career opportunities for our employees. We value diversity and are an Equal Opportunity Employer.

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