Senior Network Operations Specialist

1 week ago

Sydney, New South Wales, Australia Assurant Full time
About Assurant

With over 100 years of industry expertise, Assurant is a trusted provider of insurance solutions to consumers worldwide.

We handle more than 16.6 million unique policies across various industries, including automotive, appliances, technology, home, and financial services.

Estimated Salary: AU$85,000 - AU$110,000 per yearAbout the Opportunity

This role offers an exciting opportunity to join our team as a Senior Network Operations Specialist in Australia and New Zealand.

Reporting to the Service Network Manager, you will play a crucial role in maintaining our service network coverage, ensuring efficient operations, cost-effectiveness, and exceptional customer service standards.

Key Responsibilities:
  • Maintaining system configuration as directed in a timely manner.
  • Engaging and managing service centers, focusing on electronics, computers, and mobile phone categories.
  • Maintaining all agreements and ensuring compliance obligations are met.
  • Identifying and reporting issues or adverse trends.
  • Analyzing product and category level details to determine potential ACL remedies.
  • Supporting the rollout of new processes with internal teams.
  • Liaising with service centers on day-to-day queries and escalations.
  • Providing feedback on streamlining opportunities to drive better outcomes and efficiency.
Requirements:
  • 3+ years of relevant industry experience.
  • Intermediate Excel skills.
  • Strong organizational and time management skills.
  • Excellent numerical, analytical, and problem-solving skills.
  • Attention to detail and strong verbal and written communication skills.
  • Ability to articulate ideas to technical and non-technical stakeholders.
  • Multitasking and performing under time constraints in a fast-paced environment.
  • Knowledge or experience in consumer electronics/whitegoods is preferred but not essential.
  • Previous Customer Service experience is also preferred but not essential.

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