Funeral and Cemetery Service Manager

1 week ago


Toowoomba City, Australia Invocare Full time

InvoCare, a leading funeral industry company, operates over 300 locations, 17 cemeteries, and 29 crematoria across Australia, New Zealand, and Singapore. As a seasoned people leader with experience in customer-focused industries like retail or hospitality, you will lead diverse teams and drive commercial outcomes while delivering positive experiences.

About the Role

As Park and Garden Manager, you will oversee our Cemetery and Crematoria employees, working collaboratively across the business to achieve objectives in Customer, Culture, and Commercial dimensions. Your day-to-day responsibilities include:

  • Promoting a customer service culture and ensuring customer expectations are met or exceeded
  • Monitoring market trends, competitors, and changing consumer needs to identify opportunities for growth
  • Establishing connections with community and business networking groups to increase brand awareness
  • Delivering target financial metrics, including quota and non-quota revenues, and capital expenses
  • Planning and executing sales activity planning to meet revenue objectives
  • Maintaining excellent park presentation and equipment through regular inspections and audits
Required Skills and Qualifications

To be successful in this role, you should possess:

  • Experience monitoring, analyzing, and reporting on location performance
  • Ability to develop and maintain local business relationships
  • Skill in promoting a customer service culture and handling customer complaints
  • Understanding of relevant health, safety, and environmental risks
  • Able to demonstrate empathy and compassion with client families and employees
  • Current unrestricted driver's license
Benefits

InvoCare offers:

  • Reward and recognition programs
  • Tailored induction and training programs
  • Fully equipped locations with the latest facilities for an exceptional client experience


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