SAP Customer Engagement Support Intern

2 weeks ago

Southbank, Victoria, Australia SAP Full time
About the Role:

SAP is seeking a highly motivated and detail-oriented intern to join our Customer Engagement Support team. As a key member of our team, you will assist with engagement support services across various SAP product domains and customer engagements.

Key Responsibilities:
  • Collaborate with support engagement managers and product consultants to support customer requests and top issues
  • Prepare for 360 customer assessments and follow up on action items
  • Manage and review incoming requests in a timely manner, ensuring excellent levels of service by gathering and providing the information needed for CES to take the appropriate next actions
  • Filter requests for critical situations that require immediate action
  • Schedule and support engagement support sessions with assigned experts to better learn our customers' business goals and to understand internal customer success practices
  • Support follow-up activities for engagement sessions, ensuring correct assignment of action items
  • Build a network across the global SAP organization
  • Maintain data and reporting systems and monitor the progress of action plans for continuous engagement and customer/team involvement
  • Actively contribute to the collection and management of metrics required by the CES leadership
Requirements:
  • Currently studying a Bachelor or equivalent, ideally majoring in Information Technology, Computer Science, or Business
  • Solid familiarity with Microsoft Office tools, including Excel and PowerPoint
  • Capability to work in a team and collaborate effectively
  • Strong multi-tasking and organizational skills, with excellent attention to detail
  • Flexible and adaptable to changing priorities/complexities
  • Willingness to learn
  • Ability to take ownership and be adaptable
  • Analytical competencies and a capacity to communicate clearly – verbal and written
  • Calm under pressure and respectful of others' ideas and opinions
  • Customer mindset
  • Business fluency in both English and Chinese is required
About SAP:

SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

At SAP, you can bring out your best and be part of a team that helps ensure every challenge gets the solution it deserves.

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