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Client Care Specialist

2 weeks ago

City of Parramatta Council, Australia Quay Appointments Full time

We are looking for a Client Care Specialist to join our team at Quay Appointments. In this role, you will provide high-quality customer service, manage client case files, and assist with issue resolution.

Responsibilities:
  • Provide customer service via phone and email
  • Manage client case files and ensure timely responses
  • Assist with issue resolution and escalate complex matters when required
  • Maintain accurate records and collaborate with internal teams to deliver seamless service
  • Perform other related duties as required
Requirements:
  • You have excellent communication and interpersonal skills
  • You have experience in customer service, administration, or case management
  • You are able to manage multiple priorities in a fast-paced environment
  • You have a high level of attention to detail and can handle sensitive information
  • You are available to work on a rotating phone roster between 9:00 am and 5:00 pm