Travel Experience Specialist

7 days ago

Sydney, New South Wales, Australia beBeeTravel Full time $90,000 - $110,000

We are seeking a highly skilled and experienced travel professional to join our team. As a Travel Experience Specialist, you will be responsible for providing exceptional travel support to our customers, analyzing their needs and requirements, and delivering personalized solutions.

The ideal candidate will have a strong background in the travel industry, with experience working with suppliers, destinations, and systems. They will also possess excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Provide expert travel support to customers, including hotel, flight, car, and rail bookings.
  • Analyze customer needs and requirements to deliver personalized solutions.
  • Support customers with self-service of our platform and app, responding within service level agreements (SLA) expectations.
  • Follow company policies and procedures, as well as global compliance requirements.
  • Provide regular feedback to stakeholders on progress against goals and performance of key processes.
Requirements:
  • 5+ years of experience in a core business travel environment.
  • 3+ years of demonstrated advanced Sabre or Amadeus GDS experience.
  • In-depth knowledge of complex itineraries, air fares, and fare construction calculations.
  • Comprehensive knowledge of the travel industry, its suppliers, and products across all product lines.
  • Experience working with third-party content aggregators for all content.
  • Full understanding of travel industry regulations, along with worldwide compliance requirements.
Preferred Skills:
  • NDC and low cost carriers content and booking management practices.
  • Flexibility to work non-traditional shifts, such as early mornings, late evenings, and weekends.

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