Quality Assurance Specialist
3 days ago
We're seeking a talented Quality Assurance professional to join our team
About the Role- Maintaining strong relationships with peers and key stakeholders, promoting an environment of collaboration and continuous improvement.
- Delivering high-quality assurance outputs over a range of alerts/cases.
- Providing constructive feedback on assurance findings with clear rationale for recommendations.
- Sustaining team capability through effective support for the team manager with process efficiencies, standard operating models, and quality tools.
You will work closely with management to identify trends in performance and emerging patterns, supporting them to drive quality assurance within the team. You will be responsible for performing rechecks to ensure errors raised are adequately remediated by stakeholders in a timely manner.
Reporting into the Team Manager, you will provide key insights on assurance review outcomes and drive positive change across the Financial Crime Surveillance team.
Requirements- Experience in Quality Assurance working in or with an operational financial crime team.
- Strong investigative, problem-solving, and negotiating skills ideally within an operational banking environment.
- Effective communication, investigation, and problem-solving skills, as well as stakeholder management and feedback expertise.
- Practical knowledge of QA methodologies.
- Familiarity with Financial Crime alert types and regulatory requirements.
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