Returns Specialist

2 weeks ago


Sydney, New South Wales, Australia Jb Hi-Fi Limited Full time
About Us

JB Hi-Fi Limited is a leading retailer in Australasia, operating hundreds of stores under the JB Hi-Fi and The Good Guys banners. Our Home Delivery Centres (HDCs) play a crucial role in supporting our retail business, delivering products to customers safely and sustainably.

The Role

We are seeking an experienced Returns Team Member to join our HDC team. As a key member of our logistics team, you will be responsible for ensuring the timely and efficient return of faulty or damaged goods. Your primary objective will be to resolve customer returns promptly and effectively, ensuring high levels of customer satisfaction.

Main Responsibilities:
  • Return Management: Manage escalated customer returns, ensuring prompt and effective resolution, including exchange provision and damage allowance delivery.
  • Credit Claims: Resolve credit claims with suppliers and escalate issues in line with established processes.
  • Transport Compliance: Ensure transport carriers meet service level targets and monitor key performance indicators to identify areas for improvement.
  • Process Improvement: Contribute to the management of effective processes and systems to ensure quality records management and data integrity.
About You

We are looking for a results-driven individual who is highly organised and customer-focused. To succeed in this role, you will require:

  • A Year 12 education
  • At least 3 years operational warehouse experience
  • Proficiency in Microsoft applications
What We Offer

As a valued member of our team, you will enjoy:

  • A supportive and inclusive work environment
  • Ongoing training and development opportunities
  • Exposure to a dynamic and growing organisation
  • A competitive salary package, estimated at $60,000 per annum, based on your location in NSW - Metro and the requirements of the role.


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