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Customer Success Representative
1 week ago
We're looking for a talented Customer Success Representative to join our team in South Australia.
In this role, you'll play a vital part in ensuring our members receive exceptional service, driving member retention, and contributing to the growth of our professional community.
As a key member of our team, you'll be responsible for:
- Providing outstanding customer support, including responding to member inquiries and resolving issues.
- Developing and implementing effective engagement strategies to keep our members informed and involved.
- Supporting branch operations by maintaining accurate records and coordinating sponsorships.
- Collaborating with other teams to drive member growth and retention.
Your Key Strengths:
- Exceptional communication and interpersonal skills.
- Strong organisational abilities with attention to detail.
- Experience in customer service or administration.
- Familiarity with social media, email marketing, and CRM systems.
- A results-driven approach and ability to multitask effectively.
