Animal Care Frontline Ambassador
5 days ago
We are seeking a highly skilled and compassionate Animal Care Frontline Ambassador to join our team at Greencross Vets Essendon Fields.
Job Description- Greet and assist clients with a professional, timely, and warm manner
- Handle high volumes of inbound calls efficiently
- Manage the hospital's general email inbox
- Correspond with clients, referring veterinarians, 3rd party suppliers, and other team members, ensuring to provide appropriate and pertinent information
- Discuss difficult topics with clients, such as aftercare options, euthanasia consent forms, and financial matters, in a compassionate and empathetic manner
- Schedule and manage appointments for each department
- Manage invoicing, payments (EFTPOS/credit card, direct debit), and process 3rd party financing (VetPay, ZipPay, etc.)
- Process insurance claims, including GapOnly claims, through the practice management software
- Enter and maintain accurate and complete records and data related to patients and clients
- Maintain a consistently high level of organisation and cleanliness in the reception area
- The ideal candidate will have at least 2 years' experience in a fast-paced reception or front of house role in the veterinary industry, health care environment, or similar
- Able to efficiently manage and prioritise multiple tasks while maintaining composure under pressure, such as high call volumes, a crowded reception waiting room, and Level 1 presenting patients
- Tech-savvy with a proficiency in Microsoft 360
- A meticulous attention to detail and a commitment to accurate data entry
- Able to effectively communicate with people from diverse backgrounds in a compassionate and empathic way
- Able to handle challenging and/or demanding clients with tact and professionalism
- Enjoy working and being part of a close-knit team
- Able to work over public holidays, weekends, and afternoon shifts
- Experience with RxWorks is highly desirable but not essential as we will train the right candidate
This is a competitive salary plus various benefits, including:
- Discounts on Hills Products for your pet
- Discounts at Petbarn stores
- Close proximity to public transport
- Access to a wealth of continuing education
- Free annual influenza vaccination
- Free access to confidential Employee Assistance Program LifeWorks 24/7
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