Animal Care Frontline Ambassador

1 month ago

Essendon Fields, Australia Greencross Vets Full time
About the Role

We are seeking a highly skilled and compassionate Animal Care Frontline Ambassador to join our team at Greencross Vets Essendon Fields.

Job Description
  • Greet and assist clients with a professional, timely, and warm manner
  • Handle high volumes of inbound calls efficiently
  • Manage the hospital's general email inbox
  • Correspond with clients, referring veterinarians, 3rd party suppliers, and other team members, ensuring to provide appropriate and pertinent information
  • Discuss difficult topics with clients, such as aftercare options, euthanasia consent forms, and financial matters, in a compassionate and empathetic manner
  • Schedule and manage appointments for each department
  • Manage invoicing, payments (EFTPOS/credit card, direct debit), and process 3rd party financing (VetPay, ZipPay, etc.)
  • Process insurance claims, including GapOnly claims, through the practice management software
  • Enter and maintain accurate and complete records and data related to patients and clients
  • Maintain a consistently high level of organisation and cleanliness in the reception area
About You
  • The ideal candidate will have at least 2 years' experience in a fast-paced reception or front of house role in the veterinary industry, health care environment, or similar
  • Able to efficiently manage and prioritise multiple tasks while maintaining composure under pressure, such as high call volumes, a crowded reception waiting room, and Level 1 presenting patients
  • Tech-savvy with a proficiency in Microsoft 360
  • A meticulous attention to detail and a commitment to accurate data entry
  • Able to effectively communicate with people from diverse backgrounds in a compassionate and empathic way
  • Able to handle challenging and/or demanding clients with tact and professionalism
  • Enjoy working and being part of a close-knit team
  • Able to work over public holidays, weekends, and afternoon shifts
  • Experience with RxWorks is highly desirable but not essential as we will train the right candidate
Salary and Benefits

This is a competitive salary plus various benefits, including:

  • Discounts on Hills Products for your pet
  • Discounts at Petbarn stores
  • Close proximity to public transport
  • Access to a wealth of continuing education
  • Free annual influenza vaccination
  • Free access to confidential Employee Assistance Program LifeWorks 24/7

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