Building Meaningful Relationships as a Home Care Professional

6 days ago

Batemans Bay, New South Wales, Australia beBeeCare Full time $60,000 - $80,000
Client Relations Manager Role Overview

This is a key leadership position within our Home Care division. As the Client Relations Manager, you will play a pivotal role in securing new clients and strengthening relationships with existing ones.

The successful candidate will have exceptional communication skills, be able to manage client budgets effectively, and possess strong leadership qualities. They will work closely with the Home Care team to ensure seamless delivery of care services and maintain high levels of customer satisfaction.

This is an opportunity for a seasoned professional looking to make a meaningful impact on the lives of clients. The role combines client case management with leadership responsibilities, making it an exciting challenge for those seeking career growth and development.

About This Role
  • Key Responsibilities:
  • Secure new clients and ensure smooth transitions into the Support at Home program.
  • Manage and maintain client relationships, ensuring high levels of satisfaction.
  • Ensure appropriate assessments, care planning, and goal setting for clients are completed in a timely manner.
  • Budget management for client care packages, including reporting and financial oversight in line with guidelines.
  • Collaborate with internal teams to ensure compliance and meet statutory obligations.
  • Drive continuous improvement in the quality of care provided to clients.
  • Lead and support the care team, providing guidance and assistance in delivering care.
  • Respond to client inquiries, communicate changes in care needs, and manage service delivery.
Your Qualifications
  • A minimum of 2 years' experience in home care or case management.
  • Proven ability to manage client relationships and deliver high-quality care.
  • Strong budget management skills and experience with consumer-directed care.
  • Ability to lead and mentor a small team, driving quality care outcomes.
  • Diploma or higher qualification in community, aged, health, or a related field.
  • A strong consumer-focused approach with excellent communication skills.
Why Work With Us
  • A competitive remuneration package, including performance bonuses and salary sacrifice.
  • A fuel card with toll e-tag for business use.
  • Opportunities for career growth and professional development.
  • An innovative and progressive work environment with a strong focus on client satisfaction.

This is a rewarding role that offers the chance to make a significant impact on clients' lives. If you are a motivated and compassionate individual with a passion for delivering exceptional care, we encourage you to apply for this exciting opportunity.

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