T2 Retail Operations Leader

3 weeks ago


Sydney, New South Wales, Australia T2 Tea Full time

About T2

We are a B Corp Certified Organisation that offers one of the largest ranges of specialty teas from around the world.

At T2, we encourage our customers to experience the world of tea through exploring and discovering the art of brewing that perfect cup.

We celebrate our employees' uniqueness and love the character they infuse into the T2 brand. Our values include courage, curiosity, creativity, passion, generosity, and accountability.

T2 Store Manager Responsibilities

  • Manage day-to-day operations, including effective rostering, visual merchandising, managing deliveries and stock.
  • Lead a team of engaged product and brand ambassadors within the store.
  • Drive exceptional customer service, resulting in increased customer satisfaction and loyalty.
  • Achieve sales and wage targets, as well as manage other controllable costs.
  • Ensure the store operates according to T2 policies, processes, and guidelines.
  • Identify team development needs and motivate to drive performance for future succession.
  • The role offers every Sunday and Monday off.

About You

  • You will inspire your team to deliver customer excellence in all facets of store operations.
  • With a background in retail management, you will be passionate, commercially minded, and focused on delivering positive results.
  • Strong communication skills and excellent time management skills are essential.

T2 Perks

  • Competitive salary: $65,000 - $85,000 per annum.
  • Bonus earning potential with T2's Performance Based Incentive Program + Monster Sales Monthly Incentive Program.
  • Enjoy up to 50% off all things brewing, storing, stirring, and sipping.
  • Swap Public Holidays Program.
  • T2 Heroes Awards, including an annual overseas Tea Trip.
  • Events Active Social Calendar.
  • Well-being Initiatives.
  • Employee Assistance Program (EAP).


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