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Ndis Support Coordinator

2 months ago

Townsville, Queensland, Australia uWorkin Full time
Job Title: Ndis Support Coordinator

Job Summary:

We are seeking a highly skilled and dedicated Support Coordinator to join our team at uWorkin. As a Support Coordinator, you will play a vital role in assisting NDIS participants in implementing their plans, increasing their capacity, and connecting with their community.

Key Responsibilities:

  • Action referrals promptly and efficiently.
  • Serve as the main point of contact for service issues, complaints, and plan reviews.
  • Provide participants with information to make informed decisions about services, ensuring they have a clear understanding of their options.
  • Assist in engaging services and negotiating service details and costs, ensuring the best possible outcomes for participants.
  • Link participants to mainstream or community services, if needed, to support their overall well-being.
  • Liaise with plan managers for correct claim categories and funding, ensuring participants receive the support they need.
  • Arrange assessments for funding needs, working closely with participants and service providers to ensure a smooth process.
  • Strengthen participants' capacity to coordinate and manage supports, empowering them to take control of their lives.
  • Assist participants in understanding service agreement responsibilities, ensuring they are aware of their obligations and expectations.
  • Prepare participants for plan reviews and collect necessary reports, ensuring a seamless process.
  • Network to help individuals achieve their personal outcomes, building strong relationships with participants, families, carers, and community members.
  • Manage conflicts of interest per NDIA terms, upholding the highest standards of professionalism and integrity.
  • Report on goals and outcomes within agreed timeframes, providing regular updates to stakeholders.
  • Enhance uWorkin's reputation through continuous improvement and innovation, staying ahead of the curve in the disability services sector.
  • Develop relationships with participants, families, carers, NDIA, service providers, and community members, building a strong network of support.

Personal Attributes:

  • Pleasant, approachable, and compassionate with a 'can do' attitude, providing exceptional customer service.
  • High-level written and oral communication skills, able to effectively communicate with participants, families, and stakeholders.
  • Team player with strong community relationships, able to work collaboratively with others to achieve common goals.
  • Professional, optimistic, resilient, and self-caring, able to manage stress and maintain a positive attitude in a fast-paced environment.
  • Effective planner and organizer in high-volume environments, able to prioritize tasks and manage multiple projects simultaneously.
  • Ability to work autonomously and with minimal supervision, taking initiative and making decisions with confidence.
  • Solid understanding of NDIS, NDIS price guide, budgets, legislation, and rules, ensuring compliance and best practice.
  • Computer literate with Microsoft Office experience, able to navigate software and systems with ease.

Technical Skills:

  • Understanding of challenging behavior and positive behavior support plans, able to develop and implement effective strategies.
  • Experience in scheduling and accurate allocation, able to manage complex caseloads and prioritize tasks.
  • Facilitation of support in personal care, health, community participation, and skill development, empowering participants to achieve their goals.
  • Budget management, service agreements, and record maintenance experience, able to manage finances and maintain accurate records.
  • Knowledge of person-centered planning and active support, able to develop and implement personalized plans.
  • Commitment to Disability Services Act, WHS, and Equal Opportunity standards, upholding the highest standards of professionalism and integrity.
  • Proven knowledge of NDIS Pathway, plan breakdowns, funding, reviews, processes, referrals, and report writing, ensuring compliance and best practice.
  • Excellent written and verbal communication skills adaptable to participants' needs, able to communicate effectively with diverse stakeholders.
  • Excellent time management and caseload prioritization skills, able to manage complex caseloads and prioritize tasks.

Mandatory Requirements:

  • First Aid and CPR - A current certificate in First Aid and CPR, or the ability to obtain before starting.
  • Current Drivers Licence.
  • Police Check.
  • Working with Children Check (Blue Card) - A valid working with children check or the ability to obtain prior to commencement.
  • NDIS worker screening check or Yellow Card.
  • Right to work within Australia.

Qualifications:

  • Minimum Diploma in a relevant field of study, such as disability services, social work, or a related field.

Professional Experience:

  • Relevant Experience in the human services area, preferably in disability services.
  • Experience in working with complex clients and families, able to develop and implement effective strategies.
  • Considerable relevant experience in case management within disability services, able to manage complex caseloads and prioritize tasks.
  • Experience in conducting needs-based assessments, able to identify and address participant needs.
  • Experience in multidisciplinary case management across settings/domains, able to work collaboratively with others to achieve common goals.

Job Types: Full-time, Part-time, Permanent

Pay: SCHADs Award, From $33.00 per hour (Pay rate to be negotiated)

Schedule: Monday to Friday

Work Location: In person