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Retail Sales Associate

2 months ago

Willoughby City Council, Australia Amplifon Full time
About Amplifon:

Amplifon is a leading provider of hearing solutions, dedicated to enhancing the quality of life for individuals with hearing impairments. We take pride in offering personalized, high-quality hearing care and exceptional customer service.

Job Overview:

As a Retail Sales Associate at Amplifon, you will play a pivotal role in driving traffic to our retail stores by greeting potential customers and inviting them to complete a complimentary hearing test. Your responsibilities will include delivering outstanding customer service, providing expert advice, and offering tailored hearing solutions to our clients.

Key Responsibilities:
  • Consultation and Sales:
  • Engage with customers to understand their hearing needs and lifestyle requirements.
  • Provide expert advice on hearing devices, accessories, and services.
  • Demonstrate and explain the features and benefits of various hearing devices and models.
  • Manage the entire sales process, from initial consultation to post-sale follow-up.
  • Customer Service:
  • Deliver exceptional customer service and support.
  • Conduct hearing screenings and assessments.
  • Educate clients on proper hearing device maintenance and care.
  • Provide ongoing support and troubleshooting for clients' hearing aids.
  • Ensure client satisfaction through regular follow-up and communication.
  • Store Operations:
  • Maintain an organized and welcoming store environment.
  • Manage inventory, including ordering and stocking.
  • Maintain accurate client records and sales documentation.
  • Collaborate with the store team to achieve sales targets and store goals.
What We Are Seeking:
  • An outgoing and motivated personality, comfortable engaging face-to-face with potential customers daily.
  • Proven experience in meeting and exceeding business targets.
  • Strong listening, communication, and problem-solving skills.
  • Willingness to travel as required.
  • Previous experience in sales or customer service, preferably in a retail or healthcare setting.
  • Excellent communication and interpersonal skills.
  • Strong sales acumen with a customer-focused approach.
  • Ability to learn and demonstrate new technology quickly.
  • High level of empathy and patience when dealing with clients.
In Return We Offer:
  • Achievable monthly and yearly incentive programs.
  • Comprehensive training and career development.
  • Excellent career growth opportunities and progression planning.
  • A diverse, collaborative, and supportive team passionate about the work we do.
  • The opportunity to work in a business that genuinely enables you to change a customer's life every day.