IT Expertise Opportunities in Melbourne
3 weeks ago
About Brennan IT
Brennan IT is a leading Australian-owned systems integrator that values performance and empowers its people to bring new ideas to the table. Our open and diverse culture has enabled us to become the largest Australian-owned systems integrator in Australia.
Salary and Benefits
We offer an excellent remuneration package, including an estimated salary of $80,000 - $110,000 per annum, depending on experience. This includes a range of benefits, such as:
- A technical certification bonus of up to $5,000 per annum;
- An opportunity for rapid growth in technical skills;
- A flexible working environment;
- A strong culture underpinned by values that are truly lived every day;
- A team of knowledgeable people to work with;
- A focus on health and well-being with social clubs, sporting teams, team lunches, and more.
Job Description
This role is part of our IT Services team, which focuses on providing high-level customer service and technical support to clients. As an IT Services Engineer / Consultant, you will be responsible for supporting client IT environments and providing suggestions to customers on a technical level. You will work with Small, Midsize and Enterprise companies both remote and onsite, providing L1 to L3 support and everything in between.
Your Key Responsibilities
You will assist our clients with a high level of customer service, communicate with customers to identify IT pain points, and provide solutions to problems. You will also maintain ownership of incidents and escalations, identify gaps or issues within the customers' environments, self-manage your working day and priorities, and work towards billable hours targets and self-work generation.
Skills and Qualifications
To be successful in this role, you will need prior experience in an MSP type role providing a wide range of support. You should have a solid understanding of a wide range of IT technologies, including servers, virtualization, networking, MDM and cloud. You will also need high-level knowledge of networking, server, and virtualization, as well as implementation and troubleshooting experience of Cloud based hosted platforms, IaaS and MDM platforms. Additionally, you should be confident, self-motivated and have customer service skills, with the ability to work autonomously in a larger team and develop trusted rapport with clients.
Note
Please note that as part of our hiring process, you will be required to undertake a Technical Assessment and National Criminal History Check. A car and driver's license is also required for this role.
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