Warehouse Operations Specialist

3 days ago

Sydney, New South Wales, Australia beBeeNetwork Full time $80,000 - $100,000

ICT Support Specialist Role

We are seeking a highly skilled ICT Support Specialist to play a key role in maintaining the smooth operation of our warehouse and store systems.

The Job Description

You will be responsible for providing expert technical support for hardware, software, and network issues, ensuring seamless connectivity and efficient warehouse operations. This includes configuring and troubleshooting Autostore ports for the automated warehouse solution by Swisslog, identifying and resolving network-related issues, and collaborating with the IT Team to maintain a robust and secure network infrastructure.

Additionally, you will partner with IT and business teams to deliver technology-related projects, particularly those impacting network stability and dotWMS integration within the warehouse environment. You will also be responsible for managing mobility devices, including mobile scanners and printers, to ensure they are properly integrated into the warehouse network and dotWMS system.

Key Responsibilities:
  • Provide expert technical support for hardware, software, and network issues, focusing on ensuring seamless connectivity and efficient warehouse operations
  • Configure, setup and troubleshoot Autostore ports (pick and put away) for smooth operation of automated warehouse solution by Swisslog
  • Proactively identify and resolve network-related issues, ensuring smooth communication across systems and uninterrupted workflow within stores and warehouse environment
  • Collaborate closely with the IT Team to maintain a robust, secure, and high-performing network infrastructure, ensuring uninterrupted warehouse operations
  • Partner with IT and business teams to deliver and execute technology-related projects, particularly those impacting network stability and dotWMS integration within the warehouse environment
  • Manage mobility devices, including mobile scanners and printers, ensuring they are properly integrated into the warehouse network and dotWMS system
Requirements:
  • Minimum 2-3 years' experience in a similar technical support role
  • Previous experience within a Warehouse Environment is essential
  • Previous experience in the retail industry is essential, ideally during a period of rapid growth
  • Experience troubleshooting hardware, OS and software issues
  • Experience with Network configuration and support
  • Experience working in a team environment
  • Previous experience with Island Pacific Dolfin (ERP) /DPOSIT (POS) or similar is preferred
  • Experience & Accreditation with Microsoft Office365 and Intune is preferred
  • Experience with 3CX or similar IP Phone Technology is essential
  • Experience with Service Management Solutions, incident management, asset management
Benefits

This role offers the opportunity to work in a dynamic and fast-paced environment, with the potential for professional growth and development. You will have the chance to collaborate with a talented team of professionals and contribute to the success of our organization.

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