Alexander McQueen Senior Client Advisor

3 weeks ago


Melbourne, Victoria, Australia Alexander McQueen Australia Pty Ltd Full time

Job Role Description

The Alexander McQueen Senior Client Advisor will be a passionate brand ambassador, dedicated team player, and luxury shopping experience expert. As a role model, you will promote brand loyalty and support store management with activities as required.

Key Responsibilities

  • Provide exceptional client experience by greeting, listening, and assisting clients to exceed their needs, demonstrating excellent knowledge of products and AMQ history and heritage.
  • Proactively seize cross-selling opportunities, utilizing all product categories available in the store.
  • Maintain and develop client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen client loyalty.
  • Engage with clients on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products.
  • Be driven to exceed individual financial targets and maximize own sales performances, contributing to the store's success.
  • Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed.
  • Maintain shopfloor standards and appropriate levels of products on the sales floor, in line with House policies and procedures.
  • Strengthen client loyalty by participating in department or store clienteling initiatives.
  • Follow Company grooming standards and policies.
  • Act in compliance with Company procedures and guidelines on visual merchandising, operational guidelines, and stock procedures, as well as cash activity, inventory, logistics, and main reporting activities requested by head office.
  • Assist Management in daily operations, including floor management, stock operations, and opening/closing duties.
  • Support Managers in developing the team through mentoring and buddying activities.
  • Demonstrate a thorough understanding of the company's policies and provide support to other Client Advisors when needed.


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