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Senior Business Standards and Compliance Auditor
2 months ago
InvoCare is a leading provider of funeral services, cemeteries, and crematoria across Australia, New Zealand, and Singapore. We are dedicated to supporting families through life's most difficult times with compassion and professionalism.
The Senior Protocols and Professional Standards Auditor will work closely with functional leaders to establish ways of working for the current and future team to conduct business process and service delivery related audit and quality review processes.
Key Responsibilities- Assist functional leaders in developing frameworks and audit processes
- Provide expert advice on operational and regulatory risk, policy compliance, gap analysis, and continual business process improvement
- Ensure the operation of the AU Funerals National Accreditation Program and NSW Cemetery and Crematoria Licensing conditions
- Ensure adherence to the Cremated Remains Policy
- Deliver customer service standards
- Uphold general business standards adherence, including facilities and equipment design
The role involves regular visual and limited physical contact with the deceased (human and animal) and funeral operations for identification compliance audit purposes.
The role will also involve regular travel, both locally and interstate, and is based in the National Support Office.
Requirements- Tertiary qualification in Operational Risk Management or Business Administration
- Prior experience, capability, and thorough understanding of interpreting business processes into verification actions
- Previous experience in regulated operations, including mortuary services, hospitals, funerals, or high-consequence facilities
- Demonstrate a sense of ease working with the deceased, including identification and preparatory services audits
- Effective written and verbal communication skills
- Ability to collaborate with a wide variety of stakeholders
- Exceptional rapport building and influencing skills to effect change
