Availability Manager Position

2 days ago

Melbourne, Victoria, Australia beBeeService Full time $180,000 - $200,000
Service Availability Manager

We are seeking a highly skilled Service Availability Manager to join our team. The ideal candidate will have extensive experience in IT management, partner engagement, and stakeholder leadership, with a strong background in alternate delivery approaches and vendor coordination.

This role demands deep knowledge of ITIL, infrastructure technologies, and nbn's software development practices. Strong communication, business analysis, and strategic advisory skills are essential, along with advanced problem-solving, emotional intelligence, and a service-focused mindset.

Key Responsibilities:
  • Oversight of service quality
  • Management of incidents and defects
  • Support for project delivery
  • Advocacy for partner experience
  • Maintenance of governance processes
  • Production of performance reports
Requirements:
  • Extensive years of experience in IT management, partner engagement, and stakeholder leadership
  • Strong background in alternate delivery approaches and vendor coordination
  • Deep knowledge of ITIL, infrastructure technologies, and nbn's software development practices
  • Strong communication, business analysis, and strategic advisory skills
  • Advanced problem-solving, emotional intelligence, and a service-focused mindset
Benefits:

nbn is committed to creating an inclusive and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.

We offer flexible working arrangements, equal employment opportunities, great training, and true work-life balance. You will be part of a pioneering spirit that drives us forward every day, helping lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses.

Why Join Us?

You will be working on building Australia's future, leaving a legacy for all Australians. You will have the opportunity to drive process improvements, manage risks, and align technical delivery with business goals. Our team is passionate about delivering exceptional services and making a real difference in people's lives.

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