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Enterprise Architecture Expert

2 weeks ago

Ryde, Australia Singtel Group Full time

Are you a forward-thinking Enterprise Architecture Expert looking to drive business and technical consultancy across Information Communications Technologies (ICT)? Singtel Group has an exciting opportunity for you to join our team.

As a trusted advisor, you will develop innovative ICT roadmaps, articulate solutions, and influence senior stakeholders both externally and internally. Your role demands a strong background in telecommunications, networking, cloud technologies, and AI-driven digital contact centre platforms (DCCP) to deliver cutting-edge solutions to our enterprise customers.

The Role
  • Develop enterprise-wide ICT strategies and transformation roadmaps.
  • Provide technical consultancy in key ICT areas, with a focus on contact centre technologies, including Security Carriage, NICE, Avaya, Microsoft, and AI-driven DCCP.
  • Lead complex solution architecture design, working closely with Sales, Products, and Delivery teams.
  • Engage with C-level executives to present solutions and articulate value propositions.
Requirements
  • Experience in ICT and telecommunications industries, with a strong background in contact centre technologies and cloud-based solutions.
  • Expertise in enterprise-wide system architecture, service management methodologies, and security frameworks.
  • In-depth knowledge of networking, telco infrastructure, fibre, and cloud security solutions.
  • Strong familiarity with industry-leading contact centre platforms such as NICE, Avaya, and Microsoft DCCP.
Perks We Love at Optus
  • Flexible work arrangements, including 3 days in the office and 2 days remote.
  • Inclusive paid parental leave policy.
  • Access to extensive online learning catalogue and facilitator-led training programs.
  • Opportunities to connect with employee-led volunteer groups and participate in campus life activities.

We value diversity and inclusion, and we're committed to providing an equal employment opportunity to all job seekers.