Technical Documentation Specialist

20 hours ago


Perth, Western Australia Sinch Full time

Sinch is a global cloud-based SaaS communications platform for businesses and developers. We're looking for a skilled Technical Documentation Specialist to join our team.

Job Summary

We are seeking an experienced Technical Documentation Specialist to create user-friendly documentation for our Communications API and Design System. As a key member of our team, you will play a leading role in launching delightful developer experiences and empowering our teams with better documentation and processes.

Responsibilities:

  • Collaborate with developers to understand the ClickSend API and supporting products.
  • Owning and managing our API documentation, ensuring it follows a consistent format and meets customer expectations.
  • Writing engaging content that transforms complex technical information into something accessible.
  • Providing code-snippets and on-page technical content for our developer portal.
  • Assessing the state of our current technical content and developing innovative approaches for improvement.
  • Aiding in the creation and maintenance of a company-wide design system.
  • Ensuring all written content has a consistent and accessible tone-of-voice.
  • Making critical decisions and establishing documentation strategies.
  • Facilitating technical training for internal teams about the API and related topics.

Requirements:

  • Experience writing technical documentation for multiple audiences.
  • Ability to present insights and data clearly and concisely.
  • Excellent verbal, written, and grammatical communication skills.
  • Excellent organisational skills and attention to detail.
  • Prior development experience in any front-end or back-end languages.

What We Offer:

  • A competitive salary of $120,000 - $150,000 per annum.
  • A hybrid working arrangement, work from home set up reimbursement and a global mobility policy.
  • A generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver.
  • A day off for your birthday and a generous annual leave program.
  • A monthly fitness reimbursement allowance and other wellness programs.
  • Coaching and career development support, including access to a range of online professional development courses.
  • A free virtual counselling resources through our global Employee Assistance Program.
  • Paid time off to support a volunteer program of your choice.

About Sinch

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity. Our values of Dream Big, Win Together, Keep it simple and Make it Happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.



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