Application Support Coordinator

4 weeks ago


Perth, Western Australia inx software Full time

About the Role


We are seeking a skilled Application Support Coordinator to join our team based in Perth. As the successful candidate, you will be responsible for answering phone calls, managing tickets, and providing efficient support to our clients.


Key Responsibilities



  • Answering phone calls and accurately triaging, logging, categorizing, and prioritizing tickets in a timely manner.
  • Resolving or escalating cases while keeping stakeholders informed, fostering a positive customer experience.
  • Developing a high-level understanding of all products to provide accurate and efficient support.
  • Completing internal and external reporting, and assisting with document creation, knowledge bases, and version control.

Requirements



  • Excellent communication skills and exceptional time management.
  • Proven customer service skills and a strong customer-centric focus.
  • Demonstrated ability to prioritize work and employ time management skills.
  • ITIL certification is desirable.
  • A tertiary qualification in a technology-related discipline is desirable but not essential.

What We Offer


In exchange for your skills and expertise, we offer a range of benefits, including flexible working arrangements, a rewards and benefits program, and opportunities for learning and development.


Next Steps


Click apply to submit your resume, and we will shortlist applicants before inviting them to complete a brief video interview.



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