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Central Coast Customer Service Representative
3 weeks ago
We are seeking a skilled customer service professional to join our team on the Central Coast.
Job DescriptionThe role of Contact Centre Consultant involves managing inbound and outbound calls with professionalism and empathy. This includes booking patients into imaging procedures, advising patients on pre-appointment preparation, and entering patient and referrer information across systems.
Key Responsibilities:- Manage inbound and outbound calls effectively
- Book patients into imaging procedures in a timely manner
- Provide clear guidance on pre-appointment preparation
- Enter accurate patient and referrer information
- Process billing and coordinate with technical teams
Our ideal candidate will possess excellent communication skills, be able to work well under pressure, and have experience in a similar role.
What We Offer- A competitive salary and benefits package
- Career progression opportunities and secondment options
- State-of-the-art equipment and modern facilities
- A collaborative and supportive work environment
