Network Support Engineer Internship Opportunity

4 days ago

Sydney, New South Wales, Australia Cisco Systems, Inc. Full time

Job Summary

Cisco Systems, Inc. is seeking a highly motivated and detail-oriented Network Support Engineer Intern to join our team. As a Network Support Engineer Intern, you will be responsible for providing technical support to our customers and partners, troubleshooting network-related issues, and collaborating with our engineering and management teams to resolve complex issues.

Responsibilities

  • Diagnose and troubleshoot wireless, security, switching, phone, and other network-related issues reported by customers and partners
  • Own each networking issue through the process from initial creation to resolution
  • Collaborate with other Support team members to fix network outages, misconfigurations, and complex networking issues
  • Read and analyze packet capture using Wireshark
  • Work with Engineering and Management to diagnose and resolve critical escalated issues
  • Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles
  • Stay up to date on Meraki features and technology by attending lunch and learns, participating in Engineering and Product team communication, and keeping up with enterprise and cloud networking trends

Qualifications

  • Thorough comprehension of fundamental networking protocols, including TCP, STP, ARP, Ethernet, OSPF, etc.
  • Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, a/b/g/n/ac wireless networks
  • Previous internship and/or work experience or volunteer work in a network lab environment helpful
  • Outstanding English language written and verbal communication skills and comprehension
  • An eagerness to learn from others and be a team player
  • Passionate about networking, IT, and helping people
  • Working towards or have a B.S. in Computer Networking, Information Technology, or a related discipline

About Cisco Meraki

Cisco Meraki is a cloud-managed IT company that connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. We're challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people.

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