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Transportation Operations Manager

2 months ago

Coffs Harbour City Council, Australia Busways Group Full time
About Us

At Busways Group, our core focus is on delivering exceptional customer service, fostering stakeholder engagement, and driving employee development.

We have a long history of providing a professional, reliable standard of service, with a strong presence in Western Sydney, North Shore and West, Central Coast and North Coast, and the South Australian Public Transport Authority in Adelaide's Outer South.

With a team of over 2,800 people, committed to transporting over 53.7 million passenger journeys each year, we pride ourselves on taking a proactive approach to public transport delivery to ensure a seamless customer experience.

The Opportunity

We are seeking a highly skilled Depot Manager to lead our Coffs Harbour depot, working closely with our existing staff to achieve our Service Delivery objectives.

As a key member of our team, you will be responsible for the efficient management and operation of bus services from the depot, ensuring compliance with both internal and contractual performance standards.

You will report to the Area Manager and play a critical role in supporting our Service Delivery objectives to achieve our vision of being Australia's leading public transport company.

If you have a proven track record in managing teams, with a focus on service delivery, possess strong people management skills, and are looking for your next challenge, then this role could be for you.

Great Work Environment

We care about our people and encourage employees to learn and develop, as well as offering great employee benefits, including:

  • Fitness Passport: a great scheme allowing you and your family to access multiple pools and fitness facilities around Sydney and regional NSW all under one competitive membership fee.
  • Employee Assistance Program by Telus Health, giving you and your family access to an independent organisation that provides a broad range of personal support services.
  • Close-knit, team-oriented environment with quarterly BBQs to celebrate together.
Role Responsibilities

This role will have overall responsibility for the daily service delivery requirements, with a key focus on our depots and its people. This includes, but is not limited to:

  • Taking a hands-on approach to handling all daily operations of a bus depot such as employee dispatch, payroll, rostering, etc.
  • Maintaining effective recruitment & selection to ensure a full complement of drivers and administration staff.
  • Leading the implementation of company-wide systems and processes.
  • Ensuring compliance with internal and contractual performance standards and meeting KPIs.
  • Auditing and ensuring that all Service Delivery related reports are being properly investigated and actioned.
  • Coaching team members and developing their performance, offering feedback, and demonstrating the desired skills and expected work ethic within your team.
  • Providing after hours support to key personnel and emergency services.
  • Managing relationships and communication with external stakeholders such as schools, local authorities, and key community groups.
  • Ensuring adherence to Workplace Health and Safety legislation.
  • Quality Assurance standards are maintained.
About You

The successful candidate will need to possess the following:

  • Demonstrated experience in leadership with a focus on employee engagement and motivation.
  • Strong writing and document management skills.
  • Strong communication and interpersonal skills.
  • Strong ability to plan, prioritise and meet deadlines.
  • A sound understanding of WHS regulations and practices.
  • A positive attitude and willingness to learn.
  • Experience in the transport service industry or a similar related field.
  • A high level of knowledge of the Coffs Harbour area.
  • Intermediate, practical knowledge of Microsoft 365 suite.
  • NSW drivers' licence.
  • Permanent Residency or Australian Citizenship.