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24.181 Team Lead – New Roads Overview

1 week ago

Geelong, Victoria, Australia Our Place Society Full time

Our Place Society is an organization founded on inclusive and progressive Christian values and principles. We are driven by our values: hope and belonging, teamwork, unconditional love and safety. We work as a team to create a nurturing atmosphere of home and family, where all are welcome.

About the Role

The Team Lead provides leadership and support to both staff and residents on their shift. This position is responsible for providing orientation, training and work direction and guidance to resident workers on their shift.

Key Responsibilities
  • Oversee the daily functioning of the Therapeutic Community and its residents.
  • Assists the Manager in providing orientation, training, work direction and guidance to residence workers by performing duties such as clarifying program policies, reviewing work, and scheduling residence workers.
  • May oversee the operation of the residence in the absence of the Manager or as directed.
  • Ensure that Wellness Checks and Security Checks are done and completed to standard.
  • Case Management. Assist residents on your caseload with Income Assistance applications, obtaining Identification, Housing applications, etc.
  • Assist with the intake and discharge of the residents.
  • Provides emotional support and feedback to residents.
  • Administers medication to clients in accordance with established policy.
  • Maintains reports such as statistics, logbooks, daily activities on residents.
  • Maintains liaison with other agencies, professionals, government officials and the community.
  • Oversee the team's duties and ensure that they are being done appropriately.
  • Communicate an effective handover of tasks to the Team Leads on other shifts.
  • Answer phone calls and direct appropriately.
  • Enforce community rules.
  • Ensure confidentiality and release of information forms are being adhered to.