Business Application Technician

3 days ago


Perth, Western Australia HanRoy Iron Ore Projects Pty Full time

About the Role

We are seeking an experienced Technical Analyst to join our Operational Technology team on a Monday-to-Friday roster based in Perth.

This role involves providing technical support and maintenance for business applications, troubleshooting issues, and ensuring optimal performance.

You will work closely with various teams to implement and enhance application solutions that support our operational efficiency and business goals.

Key Responsibilities:

  • Provide technical support for business applications, resolving issues and minimizing downtime.
  • Troubleshoot and diagnose application-related problems, collaborating with vendors and internal teams as needed.
  • Monitor application performance and implement improvements to optimize efficiency.
  • Assist with the deployment, configuration, and maintenance of business applications.
  • Collaborate with business users to understand their needs and provide technical solutions.
  • Document and track application issues and resolutions using Service Now.
  • Conduct regular application maintenance, updates, and patches.
  • Develop and maintain technical documentation, including user guides and support procedures.
  • Provide training and support to end-users on application functionality and best practices.
  • Support projects with software evaluation solutions.

About Us:

Roy Hill is a leading mining company that prioritizes innovation, safety, and sustainability.

We strive to create a positive impact on our community and environment through our operations.



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