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Senior Client Advisor

2 months ago

Bayside, New York, Australia Frontline Recruitment Full time

Job Summary:

We are seeking a highly skilled and experienced Senior Client Advisor to join our team at Frontline Recruitment. As a Senior Client Advisor, you will be responsible for providing exceptional customer service and building strong relationships with our clients.

Key Responsibilities:

  • Customer Service: Provide personalized assistance and expert advice to clients on luxury ready-to-wear collections.
  • Relationship Building: Build and maintain lasting relationships with clients, ensuring a high level of customer satisfaction and loyalty.
  • Product Knowledge: Demonstrate a comprehensive understanding of the latest fashion trends, luxury brands, and product knowledge to assist clients in making informed purchasing decisions.
  • Team Collaboration: Collaborate with team members to achieve sales targets and contribute to the overall success of the boutique.
  • After-Sales Services: Manage after-sales services, including alterations and returns, with a focus on exceeding customer expectations.
  • Clienteling Initiatives: Actively participate in clienteling initiatives and VIP events to enhance the boutique's brand image and attract new clientele.

Requirements:

  • Experience: Proven experience as a Client Advisor within the international luxury market.
  • Track Record: Proven track record of building and maintaining a loyal client base.
  • Communication Skills: Exceptional communication and interpersonal skills with the ability to engage and connect with clients.
  • Product Knowledge: In-depth knowledge of luxury fashion brands, trends, and styles.
  • Organizational Skills: Strong organizational skills and attention to detail.
  • Flexibility: Ability to work in a fast-paced, high-end retail environment and flexibility to work weekends, holidays, and special events as needed.

Benefits:

  • Competitive Salary: Competitive base salary.
  • Commission Structure: Generous and achievable commission structure.
  • Opportunities for Development: Opportunities for development within a prestigious retail setting.