Performance Improvement Officer

5 days ago


Sydney, New South Wales, Australia ROBERT WALTERS AUSTRALIA Full time

Job Summary: We are looking for a skilled Team Leader to oversee a close-knit team of Customer Success professionals. This role involves driving team performance, improving customer experiences, and contributing to business growth.

Key Responsibilities:

  • Leadership: Drive team performance through effective leadership, mentorship, and coaching
  • Process Implementation: Implement processes to ensure seamless communication across platforms
  • Strategy Development: Develop and execute strategies to improve customer satisfaction and loyalty
  • Data Analysis: Conduct thorough analysis of customer data to inform business decisions
  • Process Improvement: Identify areas for process improvement and implement changes
  • Cross-Functional Collaboration: Collaborate with cross-functional teams to achieve shared goals

You will thrive in this role if you:

  • Have extensive experience in finance, payments, or education sectors
  • Possess strong leadership and team management skills
  • Excel in communication and interpersonal interactions
  • Can navigate complex regulatory environments
  • Understand basic financial calculations and regulations
  • Are skilled in conflict resolution and negotiation

This role provides:

  • A collaborative work environment with opportunities for growth
  • A flexible work arrangement with remote and in-office options
  • Professional development opportunities and career advancement


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