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Air Distribution Systems Expert

2 weeks ago

Perth, Western Australia StudentUniverse Full time

Job Overview

We are seeking a highly skilled Travel Technology Specialist to join our team as a Flight Centre Systems Analyst. In this role, you will be responsible for providing technical support and consultancy to internal and external businesses, working with our consultant support teams, brands, Project Management & Engineering (PM&E), vendors, and management.

The successful candidate will have a minimum of 5 years' experience in the Travel industry, specifically in working with Air Distribution systems and products such as Sabre, Amadeus, Travelport or other air aggregators. You will also have experience in business analysis or project management, as well as leadership experience.

In this role, you will play a critical part in troubleshooting technical issues, providing guidance on best practices, technical solutions, and prioritisation. You will also be responsible for maintaining a detailed understanding of our Air Distribution systems and their relationship with Flight Centre Travel Group (FCTG) systems and users.

Key Responsibilities

  • Maintain a detailed understanding of our Air Distribution systems and their relationship with FCTG systems and users.
  • Provide high level technical assistance by handling third level support escalations.
  • Proactively identify trends and opportunities to simplify, streamline or enhance.
  • Work with Business Improvement Managers to assist in creating and validating processes to enhance business productivity through automation and off-shoring.
  • Engage with stakeholders to identify and communicate business risks and opportunities.
  • Articulate business requirements, including 'why' for change or continuation of current systems and/or processes.
  • Liaise with internal support business to limit duplication and ensure consistency in delivery of knowledge and resources.
  • Release management – including signing-off testing, communications, and deployment of system releases.
  • Development and management of knowledge articles in conjunction with internal stakeholders.
  • Provide expertise for upskilling of Support & Off-shore team members.
  • Be an expert in our Air Distribution systems, technical configuration.
  • Support technical implementations across markets and brands.
  • Understand the Global Air Connectivity business plan and strategy.
  • Understand the evolving Air Distribution NDC strategies in each region.