Technical Service Analyst

2 days ago


Brisbane, Queensland, Australia Parity Consulting Full time

A Career Opportunity at Parity Consulting:

We are seeking a skilled Level 2 Support Analyst to join our IT team.

The Ideal Candidate:

  • Must have 8+ years of experience in IT support.

Responsibilities and Duties:

  • Provide technical assistance to end-users and escalate complex issues when necessary.
  • Collaborate with the team to resolve incidents and implement changes according to ITIL best practices.
  • Develop and maintain strong relationships with internal stakeholders to ensure efficient IT operations.
  • Utilize ITSM tools to monitor and manage IT service tickets and SLAs.
  • Stay up-to-date with industry trends and technologies to enhance the team's capabilities.

Qualifications and Requirements:

  • Advanced knowledge of TCP/IP, Linux OS, and Windows Operating Systems.
  • Strong expertise in networking, hardware stacks, firewalls, and security protocols.
  • Proficiency in Microsoft Intune and Azure administration.
  • Excellent communication and teamwork skills.

Your Future at Parity Consulting:

  • Contribute to a dynamic and collaborative IT environment.
  • Pursue professional growth and development opportunities.
  • Benefit from a competitive contract rate.
  • Enjoy a work-life balance.


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