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Senior Account Manager
2 weeks ago
We are seeking a seasoned Senior Account Manager to lead and manage our client accounts with strategic vision and impeccable execution. The ideal candidate will have a proven track record of successfully managing high-profile clients, a deep understanding of marketing and communications strategies, mentoring a team, and the ability to build and nurture strong client relationships.
Key Responsibilities:- Oversee approximately 20-30 clients with 3-4 team members under your leadership.
- Mentor, guide, and support your team, managing performance agreements and expectations.
- Lead all new client onboarding, growth, and management, including assisting in creating initial strategies.
- Sit in on all key client meetings and manage client communication across all accounts.
- Support in troubleshooting all client issues.
- Set monthly goals across clients and review monthly reporting on client performance.
- Critically assess digital marketing strategies every 3 months for each account and pivot where necessary.
- Ensure the team maintains an average high level of client satisfaction across all clients.
- Ensure all digital campaigns are performing at optimal levels, maintaining a minimum of 3x return on ad spend.
- End-to-end campaign management, including developing strategy, presenting recommendations to clients, and producing clear briefs on time and on budget.
- Manage client budgets and invoicing.
- Monthly management of project profitability, managing client budgets of hours worked and spend across all platforms.
- Identify and manage potential upsells or new opportunities across all accounts.
- Minimum 3 years of agency experience.
- Minimum 1 year management experience.
- Experience with paid strategies and data analysis (Meta Ads, Google Ads, Pinterest Ads & LinkedIn Ads).
- Excellent strategic and time management skills.
- Strong communication skills, both written and verbal.
- Team management skills.
- Understanding of all social media platforms.
- Background in marketing and/or business essential.
- Passion for growth and development, both personally and for clients.
- Confidence in presenting ideas and strategic decisions to both team members and clients.
- Familiarity with software such as Xero, Monday.com, Sked, and others is ideal but not essential.
- Sales and business development knowledge is a huge plus.
- Work in a passionate, fun, and supportive environment.
- Opportunity to lead and mentor a talented team.
- Engage with high-profile clients in various industries.
- Play a key role in a dynamic and innovative agency.
- Career growth opportunity.