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Executive Operations Strategist

1 week ago

City of Greater Geelong, Australia Contour Education Full time

At Contour Education, we are on a mission to reshape education starting with tutoring. Our operations manager will play a pivotal role in ensuring the seamless execution of business operations to support our rapid growth and commitment to excellence in medical and dental school preparation.

Responsibilities
  • Develop and implement efficient workflows to streamline day-to-day operations.
  • Identify areas for improvement and automate processes to enhance productivity.
  • Ensure all operational activities align with Contour Education's growth objectives and service standards.

The successful candidate will have a Bachelor's Degree in business, commerce or similar and at least 3 years of operational leadership experience in a fast-paced environment. They will be passionate about operations, people leadership and results, with excellent communication skills and a high level of empathy.

What You Will DoOperational Excellence & Process Optimisation
  1. Streamline Day-to-Day Operations
  2. Automate Processes for Enhanced Productivity
  3. Maintain Operational Alignment with Company Objectives
Cross-Functional Coordination & Team Leadership
  1. Oversee and Coordinate Cross-Functional Teams
  2. Manage and Support Operations Coordinators and Administrative Staff
  3. Provide Leadership in Problem-Solving and Logistics
Student & Parent Experience Management
  1. Ensure Seamless Enrolment and Onboarding Process
  2. Monitor and Improve Student Satisfaction Metrics
  3. Implement Feedback-Driven Improvements

Skill Requirements:

  • Honesty and Integrity
  • Passion for operations, people leadership and results
  • High Level of Empathy
  • Energy and Enthusiasm
  • Excellent Communication Skills
  • Independence & Proactiveness
  • Willing to Listen, Learn & Lead
  • Intelligence & Creativity

Experience Requirements:

  • Bachelor's Degree (or higher) in business, commerce or similar
  • 3+ years of operational leadership in a fast-paced environment

Benefits:

  • Competitive benefits and pay that recognise your pivotal role in Operations
  • A chance to shape the brand and customer experience
  • Opportunities for career growth and development
  • Personalised mentorship and training